Privacy Policy

We may collect the following types of information:

Personal Information you provide:

• Name, email address, phone number (via contact forms and booking)

• Business name and website URL

• Payment information (processed securely by PayPal — we never store card details)

• Project details and requirements

Information collected automatically:

• IP address and browser type

• Pages visited and time spent on our site

• Referring website

• Device type and operating system

Information from AI chat interactions:

• Messages sent to our AI assistant (Mia)

• These conversations may be stored to improve our service quality

We use your information to:

• Respond to inquiries and provide requested services

• Process payments and manage your account

• Send project updates, invoices, and service notifications

• Improve our website and services

• Analyze website traffic and usage patterns

• Send marketing communications (only with your consent)

• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Our website uses the following third-party services that may collect data:

• **Firebase (Google):** Database, authentication, and file storage. Subject to Google's Privacy Policy.

• **PayPal:** Payment processing. Subject to PayPal's Privacy Policy.

• **Anthropic:** Powers our AI chat assistant. Subject to Anthropic's Usage Policy.

• **Chatwoot:** Customer support chat. Subject to Chatwoot's Privacy Policy.

• **Metricool:** Analytics and social media scheduling.

• **EmailJS:** Contact form delivery.

• **Bunny CDN:** Content delivery network for images and videos.

We encourage you to review the privacy policies of these third-party providers.

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and language settings

• Analyze website traffic (via analytics cookies)

• Maintain your session when logged into our admin system

Types of cookies we use:

• Essential cookies: Required for basic site functionality

• Analytics cookies: Help us understand how visitors use our site

• Third-party cookies: Set by PayPal, Firebase, and other integrated services

You can control cookie settings through your browser. Disabling certain cookies may affect site functionality.

Your data is stored on secure servers provided by Google Firebase (located in the United States). We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Project data is retained for a minimum of 3 years for accounting purposes.

Depending on your location, you may have the following rights regarding your personal data:

• **Access:** Request a copy of the personal information we hold about you

• **Correction:** Request correction of inaccurate or incomplete data

• **Deletion:** Request deletion of your personal data (subject to legal retention requirements)

• **Portability:** Request your data in a structured, machine-readable format

• **Opt-out:** Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at info@gottawebdesign.com

We may send you marketing emails about our services, promotions, and industry news. You can opt out at any time by:

• Clicking the "Unsubscribe" link in any email

• Contacting us directly at info@gottawebdesign.com

Transactional emails (invoices, project updates, booking confirmations) are not subject to opt-out as they are necessary for our service relationship.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

If you are accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using our services, you consent to the transfer of your information to the United States.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected about you

• Right to know if your personal information is sold or disclosed

• Right to opt out of the sale of personal information

• Right to equal service and price, even if you exercise privacy rights

We do not sell personal information. To exercise your California privacy rights, contact us at info@gottawebdesign.com

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, notifying you by email. The "Last updated" date at the top of this page indicates when the policy was last revised.

Your continued use of our services after the effective date of the revised policy constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Gotta Web Design LLC

Beaverton, Oregon 97006

Email: info@gottawebdesign.com

Phone: (503) 381-2251

Website: gottawebdesign.net